Privacy Policy

This Privacy Policy describes how Tulip Lifestyle ("we", "our", or "us") collects, uses, and protects your information when you interact with us through our Facebook Messenger chatbot.

1. Information We Collect

When you message our Facebook Page via Messenger, we may receive the following:

• Your public profile name
• Your Facebook Page Scoped ID (PSID)
• Messages you send (e.g. inquiries about price, availability, delivery, etc.)

2. How We Use Your Information

We use the information only to:

• Respond to your queries about our products
• Assist with order processing and customer service
• Improve your shopping experience

3. Sharing of Information

We do not sell, trade, or share your personal data with third parties. All data remains within our internal system for support and operations only.

4. Data Retention

We retain message data only for as long as necessary to fulfill your support request. If you request removal, we will promptly delete your conversation history.

5. Security

We take appropriate measures to protect your data from unauthorized access or misuse.

6. Facebook Integration

This chatbot uses the official Facebook Messenger API. Please refer to Facebook’s Data Policy for more details.

7. Contact Us

If you have any questions about this policy, please contact us at:
📧 [email protected]